Training on the full Debt Life Cycle from credit application all the way to recovery.

Training on communication skills both written and
verbal, active listening, empathy while engaging with
clients (Debtors).

Training on different style of negotiation and sales
techniques that leads to a win-win outcome.

Training on how to handle different objections and
find a mutually beneficial solution leading to a
progressive step to credit resolution.

Support for better understanding of new
technologies coaching and support

Continuous coaching, evaluation, feedback,
mentoring and support

Training on the legal framework designed to safeguard the rights of consumers

Training legislation regulating the credit industry aims to promote responsible lending and protect consumers from reckless practices

Training on legal framework regulating debt
collectors and protecting consumers from
abusive, deceptive, and unfair practices

Training on South African law designed to
safeguard personal information

Training on the regulatory initiative aimed at ensuring that
financial institutions and service providers treat their customers in an ethical and fair manner throughout the customer relationship.

Training on legislation combating money laundering, terrorist financing, and other financial crimes by establishing a framework for identifying, tracking, and reporting suspicious activities

Training on developing and maintaining
productive work habits.

Training on how to have better time management
and prioritization among employees.

Training on prioritizing tasks based on
importance and urgency.

Training on how to use different tools for
scheduling tasks and deadline adherence.

Training on methods to maintain high levels of
performance and productivity.

Training on creating and sustaining a positive
workplace culture.

Training on effective way to celebrate
achievements and milestones.

Training on how to improve interpersonal
communication, active listening and feedback delivery.

Training on coaching, mentoring and
leading by example.

Training on how to have programs that will promote
physical wellness and healthy work environment.

Training on career planning, skills development
and advancement opportunities.

Training on core leadership skills such as communication,
emotional intelligence and decision-making.

Training on how to identify opportunities,
assessing risks and making informed decisions.

Training on how to build a high-performing teams.

Training on providing constructive feedback,
supporting employee growth and creating a
culture of continuous improvement.

Training on leading through change and
managing organization transition.

Training on work-life balance , stress
management and resilience.

Training on effective communication, active listening and
empathy.

Training on exceeding customer expectation and
handling complaints professionally.

Training programs to enhance critical thinking and
decision-making skills in customer service scenarios.

Training on using CRM systems to manage
customer relationships and data efficiently.

Training on maintaining professionalism and adapting
to various customer needs and situations.

Training programs to foster a culture of continuous
improvement based on customer insights.

Training on the principles of effective time management.

Training on creating actionable plans and
timelines to meet objectives.

Training on the Eisenhower Matrix and other
prioritization methods.

Training programs focused on building habits for
timely task completion.

Training on creating and managing daily, weekly and
monthly schedules.

Training on techniques such as the Pomodoros
Techniques, tme blocking and task batching.